A problem or issue is adversely impacting production operations, but the production system is not down; product operates, but is seriously restricted. It's your call. Any response is appreciated. Generation 9 is designated by a 4-digit first octet with the first digit an 9. To submit a case via the telephone, Unitrends Customers can call Unitrends Support at one of our regional support numbers. All Software Customer Support Plans include the Basic Hardware Support. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Please refer to these resources before contacting Unitrends Customer Support. Having this information ready beforehand will expedite the case resolution process. I just received the quote for renewal on my Unitrends support agreement for 2014 and I noticed that the price quoted by my vendor was higher than the price on their website. . The Unitrends Knowledge Base has been intentionally designed to provide our customers the ability to provide a powerful self-service support option. Unitrends policy is that the current (most recent) version of the Unitrends Solution is eligible for full support to include updates and fixes while support for older versions may be limited. Unitrends … My sockets are SOCK_STREAM which I believe are blocking which is what I want. Unitrends appliances will send alerts and email notifications to the administrator when updates or new releases are available. Using the easy Unitrends GUI interface we were able to restore/overwrite all of the … Unitrends Backup has 8.5 points for overall quality and 96% rating for user satisfaction; while SysInfo Gmail Backup has 8.6 points for overall quality and 93% for user satisfaction. I don't think it is related to that post. This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution.The Unitrends website (https://www.unitrends.com) has been designed to provide Customers and Users with a plethora of information, tools and resources. All Unitrends Technical Support Engineers are skilled at utilizing the remote access capabilities of applicable Unitrends products. Yes, check compatibility. At times, when there is an urgent need, a hotfix may be created for a specific customer and/or product version. Gerry. Unitrends will endeavor to resolve errors or problems with the currently supported versions of Unitrends products that do not meet product design criteria and impact customer business processes as described in the Severity Level Assignment section above. To access the Discussion, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and select Community. 1. Remote System Access, often referred to by the Technical Support Engineers as a “Support Tunnel”, is required to ensure successful and timely resolution to reported issues. Applicability . The log file associated with a specific backup is named in the backup summary. For example, the summary will indicate that log information is being written to a file named bpserver_ 1.log. You can call Unitrends at (888) 374-6124 toll free number, write an email, fill out a contact form on their website www.unitrends.com, or write a letter to Unitrends, 200 … Unitrends follows rigid quality control procedures during the development of our products. My asking is price is $2000. The crash didn’t occur until a reboot happened. I appreciate your time. A problem has occurred with a limited adverse effect on the customer’s business operations. Unitrends Customers are entitled to all software maintenance upgrades, firmware upgrades and new feature releases that are released for all licensed Unitrends products covered by their current Support Agreement. Step #1: The First Thing To Do Before Attempting Fixes Check Windows Event Viewer logs and several sub-logs; this will … RapidReplacement with Unitrends Cloud offers all of the advantages of our standard RapidReplacement plus the replacement appliance is shipped loaded with replicated data. The Problems You Face As IT Professionals, Trusted by over 30,000 businesses worldwide, PMD Provides Unitrends Cloud Services To UK Public Sector Through G-Cloud 12 Framework. Enter a serial number to review your eligibility for support and extended coverage. Download and install the latest drivers, firmware and software. https://www.unitrends.com and select ‘Support’ then ‘Documentation’. It has 2x Intel E5-2650 @ 2GHz CPUs. 24/7/365 real support with no extra fees for after hours/holidays/weekends, hardware and software support and warranty. Red LED on the front of my Unitrends appliance is lit - diagnosing it with IPMI. After the necessary hardware repairs are made to restore the equipment to working condition, the Technical Support Engineer will contact the Customer to ensure that any other necessary administrative actions are completed to bring the system back online. ExaGrid’s Tiered Backup Storage for backup product line consists of nine appliance models. Fixes that are created between releases are rolled into the next maintenance or product release. To access the Customer Portal simply navigate to https://www.unitrends.com and select ‘Support’, then your Product from the ‘Products’ drop-down list. Instructions. We know that problems and outages do not always arise during ‘business hours’ or ‘weekdays’. Review and download the latest product documentation online. For Customers who choose Unitrends Cloud, Unitrends is primarily responsible for configuring, monitoring and troubleshooting the Unitrends Cloud customer operations and managing the replicated data in the cloud. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. Fully integrated cloud backup and DRaaS to extend Unitrends data protection appliances and software. Generating a new report. This check needs the unitrends_replication plugin installed on the unitrends server in order to work. The Customer’s production server or other mission critical system(s) are down, A substantial portion of the Customer’s mission critical data is at a significant risk of loss or corruption, The Customer has had a substantial loss of service, The Customer’s business operations have been severely disrupted, The Customer has not met a major milestone in a required test system. Unitrends’ investment in Customer Support sets us apart. This description is also included in the failure reports emailed to the backup administrator if this report option is selected. Each appliance is sized for a full backup and for long-term retention. Customers with current support plans will receive assistance in diagnosing third-party application and environmental issues which affect the backup solution. Please contact your Unitrends sales representative to obtain a quotation, if desired. Since it was a VM and I was doing backups with Unitrends, all I had to do was rename the old/bad server in VMware and restore the one I had on the Recovery Series. Your appliance must check in with the Unitrends licensing Platinum Support for Recovery RC603 Appliance 3TB Get Quote Unitrends RS-603WPP-UNT36. Unitrends backup and recovery provides protection for over 200 versions of operating systems, hypervisors, and applications. init: ex-linux-distribution main process (574) terminated with status 127 init: ex-linux distribution main process (633) terminated with status 127 PHDVBA: Inodes that were part of a corrupted orphan linked list found. Unitrends Recovery RC824S Appliance (RS-824HDW-UNT) Limited Time Offer: Free … This log will contain information specific to the backup from which it was created. All Unitrends Customers and Users have 24×7 access to the Unitrends Knowledge Base. Choose Connection for Unitrends Software - Data Backup. And if not for me, I am moving on. The ideal way to find out which one fits your needs best is to check them side by side. For physical appliances, the appliance asset tag is located either on the back or the front of the appliance server. For most Windows assets, the appliance can push-install the agent when you add the asset. Even though reliable functionalities, cost and user comments are all important and should be considered when making a final choice, you should also check out the recognition and awards merited by every product. Unitrends Enterprise Backup Enterprise Plus is the most comprehensive and robust solution to protect physical, virtual, and cloud environments! Buy a Unitrends Recovery Series 8012 - recovery appliance or other Data Deduplication at CDW.CA Unitrends provides the equipment and the service required. From my experience with Dell warranty techs as the customer, I'm not clear how being one would be "extra money in the evenings," unless you'd only be focusing on businesses that run 2nd or 3rd shift. To run a file system check … Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Intended to be our first stop for Unitrends Customer Support, the Knowledge Base is a repository of articles, videos, technical documents and best practices and provides the ability to search for solutions to common questions. The Customer Support Engineer will request the following information, which will be used to validate support eligibility and create a case. Yes. When, as a result of analysis, the Unitrends Technical Support Engineer determines that the problem in question is being caused by either a third party software or hardware customer procured solution or an environmental factor, we must ask that the Customer assume ownership of those identified problem areas and resolve those issues which are impacting the Unitrends Solution. Talk to an expert who can assess your need, provide price quotes and answer your questions. I recently had a price check thread so the information I'm submitting and asking price is based on that thread. The Recovery 818S backup appliance is a 1U rackmount unit with 16 TBs of storage and high performance solid state drives, well suited for organizations with a mid-sized data footprint or for a replicated branch of a larger business. The Customer Support Engineer will then provide the Customer with the hardware service technicians estimated time of arrival. For customers with current support plans, we provide the following enhanced services. Upon arrival at the Customer’s site, the hardware service technician will diagnose the cause of the hardware failure and make the necessary repairs, if possible. SLA policy automation provides recoverability AND compliance with your RPOs + RTOs. This doesn't fit the vehicle based on the information you provided. Simplify and accelerate your IT with the AI-driven intelligence and exceptional data efficiency of HPE SimpliVity hyperconverged infrastructure. Note that the Support Agreement only includes the replacement or repair of defective parts that arise from manufacturer’s defects or normal wear in the ordinary course of business. Once logged in, they will be prompted to enter the following required information to submit a case. Please refer to your selected support plan to determine eligibility of listed service options. For example, here you can examine IDrive and Unitrends Backup for their overall score (8.5 vs. 8.5, respectively) or … The current software version running on the appliance can be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. Customers with current support plans are eligible to contact Unitrends Support 24×7, days per year. Running Unitrends VM UEB Free, 7.3.0-5. A resolution or workaround is in place and the negative impact to the Customer’s business has been mitigated. Server log files are located in the directory /usr/bp/logs.dir. "If a router discards a packet because of these rules, it SHOULD log at least the IP source address, the IP destination address, and, if the problem was with the source address, the physical interface on which the packet was received and the link Layer address of the host or router from which the packet was received." A case that is created with an incorrect severity level negatively impacts the overall case management process and potentially our ability to provide an accurate response to the Customer’s issue. For part(s) replaced by Unitrends under Warranty, the original part(s) must be returned to Unitrends within 30 days. You can check backup progress from the NetBak Replicator. Unitrends Support Customers are granted 24×7 access to the Unitrends Customer Portal. I want to achieve my CISSP soon and that's a costly cert. For diagnosis after 2pm Eastern or on a non-business day, delivery of parts will be on the second business day (excluding chassis replacements). The following criteria are used by the Technical Support Engineers to determine when it is time to close a case: Once any of the above has been achieved, the Technical Support Engineer will attempt to contact the Customer to get agreement that the case can be closed. I haven't really paid a lot of attention to the daily email reports, I see the … Apply. Response goals are intended to provide a target for initial response to an issue or problem. To access the Unitrends Knowledge Base, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and use the Search bar to access knowledge base. The first product, CTAR (Compressing Tape Archiver), was … When the users saw that the server wasn’t coming up from a reboot, they called me. Unitrends Enterprise Backup Enterprise Plus. A non-production issue where majority of the functions are still usable. If a similar issue persists after the case has been closed, we ask that the Customer open a new case and reference the old case for context. ... Unitrends - BU-ENTSPL-SKT12-R - 1yr Sup Rnwl For B/u Ent Skt 24/7 Ts Upg. If and when this occurs, customers that have paid for continuous support coverage will be provided special hardware-only upgrade pricing. A single solution combining protection for physical, virtual, and SaaS environments combined with ransomware detection, self-healing backups, dark web monitoring and much more. 60 Months of Platinum Support Get Quote. Reconditioning of Supported Hardware or major overhauls to Supported Hardware, Updates to Customer’s Support Hardware that are necessary to use a software update, Updates to Customer’s Support Hardware necessary to expand capacity, processing speed or memory of the Support Software or Supported hardware to accommodate the Customer’s business requirements, Replacement of Support Hardware damaged as a result of improper use, maintenance or, Archive or RAID disks not purchased through, Limited support for physical servers hosting virtual appliance. Unitrends originated from a sole proprietorship called Medflex, which was founded in 1985 by Steve W. Schwartz to help fund medical missions. Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages. 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 Please note that Unitrends support will work a Severity 1 issue around the clock for our Support Customers providing that there is a technical resource at the Customer’s location to work with us until: For optimal support, we recommend that the Customer designates a few representatives from the company that are eligible for opening cases with Unitrends and receiving technical updates and maintenance information. The Unitrends agent must be installed for file-level or image-level protection. For other physical assets, you must install the Unitrends agent manually before you add the asset. Unitrends SURECARE-HW. I heard really good things about Unitrends Free and I wanted to check it out. “Unitrends is helping me save the day almost on a weekly basis.” There was a time when I had an application server go down due to a bad update. Unitrends RS-604SPL- UNT60. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user. When the Technical Support Engineer has closed the case, the Customer will receive a very short survey that will ask specifically for feedback on how we are doing and how we can serve you better. Subject matter experts at Unitrends installed on the back or the front of the failure provided! Our best recommendation on hardware specs to optimize his performance, which is what I want this appliance asset is. Laptops, desktops and other ratings Unitrends backup and Vinchin backup & recovery with one another cloud! 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