On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. Broadband speeds BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I would still prefer to just hook my superior router . Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Does anyone know if a Sonos Boost would resolve the issue? To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Links to user manuals and other documents for BT Hubs for broadband. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). This will open the Hub manager. My speed has dropped to 40Mbps on my wifi devices. We'll send you an e-mail with instructions to reset your password. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM This means your Hub hasn't yet registered your device as completed. Simply connect a 3rd party router to any LAN port on the hub. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. There are simple ways you can boost performance and get the best from your broadband. You can turn Smart Setup on or off in the Hub Manager. This would be a double NAT (two router) condition which isn't recommended. Was quite easy to get the money credited to my account after that : ). BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ive had the cant find Sonosproblem for a couple of weeks. Trouble connecting? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. I have a new hub. No problem. Vodafone Broadband: Great prices but at what cost? Also, it took a number of days for me to find this thread of communication online. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). ensure Sonos all working correctly via boost with 5ghz still turned off. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. 01-10-2020 Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Enter http://192.168.1.254 into the address bar to go to the management page. Read about our approach to external linking. I shouldnt have to have 5Ghz permanently switched off. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. The lights on your hub will change to green or flashing orange as it is setting up. If you turn it off, we might think there is something wrong with the line. Connect the cable to the hubs power port, plug it into the wall and switch it on. Still having trouble with this. Do I need a WiFi 6E router to use WiFi 6E products? It can. So the question remaining is does it actually work on a residential Smarthub? Use our hub light guide. The company did not reveal why the problem was occurring. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Turn off 5ghz and install the boost followed byall speakers. How do you turn off wifi? Find out which main phone socket you have Find out about your Openreach modem Can anyone confirm it works? Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. It looks like the 'Bridging' button simply does not work. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). All rights reserved. At the bottom is a setting for Bridging. Steps taken from a post on the BT Community. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Smart Setup is BT's online set-up wizard. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . 11-05-2020 Go to Solution. I may try the hardwired solution if things do not move fast. At conservative gathering, Trump is still the favourite. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Simply connect a 3rd party router to any LAN port on the hub. 9:40 PM It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Thanks. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. "We're sorry for any inconvenience caused," added the spokesman. Scan the QR code to enter your hubs details automatically. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Look for the tab on the back of your hub. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. 6:41 AM. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Therefore, we can consider this issue closed. The app then stopped working. Also problems connecting to my wireless Canon scanner printer. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It should appear as soon as you connect to the Hub and open a browser. The router is now displaying hidden ssid. . 9h23. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). So first step is to go to a PC or a mobile device that has a web browser that's usable. The BBC is not responsible for the content of external sites. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Check that you're connected to your Hub's network. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? So some transparency is needed so customers like myself know that this is a commonissue. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. It works on my Business Hub 6, in fact it's not even hidden. Connect using the QR code Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. How do I use my Smart Hub as a modem only? BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Frame Size: 17 inch,19 inch or customer size. It can also be used as a VOIP phone through BT Broadband Talk. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Wait a few moments for it to connect. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. 11-05-2020 Clearly there is both and issue with BT and the Sonos app for iPhone on this. better. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Click a dropdown for your model of Hub. What is the difference between WiFi 6E and WiFi 6? The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. 01-10-2020 Weve been experiencing the same frustration with this issue. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? BT added that an update for all users would be available by the end of May. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. - edited 10:43 AM. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. I connected a laptop via ethernet into it. Well update this post with any further newsas and when we receive it. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Everything now works, so again it confirm the issue is with BT. So I decided to direct message them on Twitter. How can I turn it on and off? Guide to BT Business Hybrid Connect. Click OK. Enter your username or e-mail address. "Common sense is the collection of prejudices acquired by age eighteen." Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. >. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Download the My BT app to check your bill, test your speeds and activate your internet security products. Links to user manuals and other documents for BT Hubs for broadband. This wasnt an option for me however as my router isnt near any of the speakers. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). This brings up a hidden page. Using the BT Hub Manager This complaint isnt resolved for me. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Therefore, it costs more money and were stuck in the contract till 2023! I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Not sure which hub or router you're using? Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Select the Link Configuration sub-tab. This WAN socket can be used with either a FTTP interface or a FTTC modem. Guide to the BT Business Smart Hub. - edited 10:38 AM You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. The BT Home Hub 2.0 was a combined wireless router and phone. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Its only when you connect direct to the Hub. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. I viewed pages 9100 through to 9150. (the macaddress is the same as the wifi router apart from a few letters. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. I also want to be able to repair and modify the frame. This will take to a status screen. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Check the box next to Auto Firewall Open. Connect your devices a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Using BT Business Hub or router. This will open the Wireless Settings page. Ill ask my man at BT. To view the router settings, go to http://192.168.1.254. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. 30-09-2020 Most of the time my Mac would connect. Manage your account Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Forgot to mention the third solution is hard wire a speaker to create the Network. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. This will open the Hub Manager. Enter the admin password. How are people to fault trace if they dont know all of the possible scenarios? Enter the username and password for your BT Smart Hub 2 router. 4) Enter the Admin password. Microfilters: Why do you need them? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Accessing the Hub Manager using a Hub 3 or Hub 5. I have an update to share with you all regarding this issue. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Make sure you've completed every step of Smart Setup. Switching Smart Setup on and off on the BT Smart Hub 2 Baldrick1. all fixed. To make this change click on Advanced Settings, Wireless. Cleverly, the security password is the same for both networks and can only be changed for both. Slide the two parts of the hubs plug together until they click into place. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? This topic has been marked solved and closed to new posts due to inactivity. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Time will tell if this is a permanent fix but its worked this evening. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. This is found on the back of the router and on the removable card. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Great. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. How long will it take to get BT Broadband once I've ordered? Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. I have now switched the 5GHz option off,which immediately sorted the problem. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. It also has 4 Gigabit LAN ports. To turn the lights off go to Home, Hub light control. Guide to the BT Business Smart Hub 2. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Save the file. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. MacBook then doesn't work. What? This brings up a hidden page. On your device search for your network and enter your password exactly as shown. It means I have a redundantSonos Move which is incredibly frustrating. Bridge mode does appear to exist on the Smart Hub. This should explain it. It never occurred to me that bridge mode would bypass the router section. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. If your BT broadband home network is playing up, you're not alone. Expert Reviews is a registered trade mark. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. 7h47. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . 6:38 AM Sorry, our virus scanner detected that this file isn't safe to download. - edited Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Plug the microfilter into the socket. The bug disrupts the . User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. - edited Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Navigate Advanced Settings > Log in > Broadband > Internet. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Plug the microfilter into the socket. If you want to exit, you'll need to do this on the login step of Smart Setup. Users . . Thats great to here. I too have just discovered this thread, having tried to sort things out for the last week. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop.